Return and Refund Policy:

Return and Refund Policy:

We want your experience with Innascents candles to be delightful from start to finish. If, for any reason, you need to initiate a return or exchange, kindly follow the guidelines below. For assistance, reach out to our customer service team at

Eligibility for Exchange, Store Credit, or Refund:

To be eligible for an exchange, store credit, or refund, please ensure that the item(s) meet the following criteria:

  1. The item must be in re-sellable condition.
  2. For Lotions, Hand Soaps, and similar products, please refrain from activating pumps, and safety clips should remain intact.
  3. Shipping costs for return products are the responsibility of the customer. For a smooth return process, please protect the items securely within the box to prevent damage. We are unable to issue store credit or refunds for damaged returns. For added security, make sure to obtain a tracking number for your return, as we cannot be held accountable for lost packages.

Once we receive your product(s) and confirm their re-sellable condition, we'll issue a store credit or refund for the total product cost (please note that shipping costs are non-refundable).

To complete any return or exchange, proof of purchase within the last 30 days is required.

Exemptions from Returns or Exchanges:

The following items are exempt from being returned or exchanged:

  1. Products with broken seals or not in original packaging.
  2. Candles that have been lit.
  3. Custom items, including Dough Bowl refills, Mug Candles, and Custom Vessels.
  4. Gift Cards.
  5. Sale Items.

Returns on Gifts:

If you received a gift and wish to initiate a return or exchange, kindly provide us with proof of the gift receipt or the gift-giver's email address for order identification.

  • If the order is in our system, we can issue a store credit for the total product cost.
  • If the order is not in our system, we regret that we are unable to process a store credit.

Damaged Product:

In the unfortunate event that your order arrives damaged, please contact our customer service team at and provide the following information:

  1. Your order number.
  2. Photos of the damaged items.
  3. Photos of the packaging it arrived in, with the shipping label visible.

Please report any damages within 7 days of receiving your shipment for us to consider issuing a store credit or refund.

Package has not arrived:

If you receive a delivery confirmation but your package has not arrived, it could be due to the following reasons:

  1. The package has been scanned by the carrier but not yet delivered. Please allow 2-3 days for the package to arrive before contacting customer service.
  2. Ensure that the shipping address provided at checkout is accurate. We cannot be held responsible for orders delivered to an incorrect address.

Rest assured, at Innascents, we are dedicated to ensuring your satisfaction, and our customer service team is here to assist you with any concerns or inquiries.